Welcome to Gryphon Coquette. Professional Cleaning Service Company
Welcome to Gryphon Coquette. Professional Cleaning Service Company
Definitions
“The Company” – means any franchisees trading under a franchisee agreement.
“Cleaner” – means the person or firm carrying out cleaning services on behalf of the Company.
“Client” – means the person, firm, or corporate body together with any subsidiary or associated company as defined by the Companies Act 1985 to whom the Company supplies the cleaning services.
“Service” – means the cleaning services carried out on behalf of the Company.
“Cleaning Visit” – means the visit to the Client’s service address by the Cleaner to carry out the Service.
Contract
1. These Terms and Conditions represent a contract between Gryphon Coquette Services and The Client.
2. The Client agrees that any use of The Company’s services, including placing an order for services by telephone, email, or website forms, shall constitute the Client’s acceptance of these Terms and Conditions.
3. Unless otherwise agreed in writing, these Terms and Conditions shall prevail over any other terms of business or purchase conditions put forward by The Client.
4. No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a director of the Company.
5. The Company operates a minimum charge of 2 hours per cleaning visit.
Payment
1. All work carried out by The Company at your request, whether experimental or otherwise, will be charged accordingly. Any work undertaken by The Company on behalf of The Client is carried out on the basis that The Client has fully approved such work whether or not we have received an official order providing there is evidence of written or verbal confirmation to proceed, including letter, facsimile or email correspondence between the parties.
2. Payments of fees rendered by invoice are due within the dates stated on the invoice via RBS, our appointed Bank.
3. Any expenses incurred while working on your behalf will be charged, and appropriate records will be kept and available for inspection. Such expenses may include meeting rooms and other facilities, internal printing, courier charges, and international but not national telephone calls.
4. Consistent late payment will incur a 20% pre-payment for all future work.
5. We shall invoice monthly or at the end of a project, dependent on the agreed terms.
6. All prices are Net, and no settlement discount is allowed. All accounts are payable by 7 (Seven) days from the invoice date unless otherwise agreed by The Company in writing. Note that the payment terms are required whether you have signed off on the copy.
7. After the 7-day payment period, all further work for The Client will cease.
8. All quotations offered by us are deemed valid for 30 (Thirty) days, after which we reserve the right to revise the quoted authority.
9. We provide services on a one-off and retainer basis.
10. Any additional work requested that isn’t covered in the original brief will be quoted separately and added to the original invoice. One month’s notice is required to discontinue the service.
11. All Cleaning service prices are reviewed yearly and adjusted in line with inflation, minimum wage increases, or any reasonable circumstances.
Equipment
1. The Company provides cleaning materials. If you require us to use your solutions or equipment, they must be safe to use/operate, in complete working order, and must not require any special skills to be used for cleaning.
2. If the Client has complicated equipment, the Client must provide clear and detailed instructions to the Cleaner.
3. If the Client requires the Cleaner to use their materials and equipment, including a vacuum cleaner, the Company cannot accept any liability should anything go wrong with either the equipment or its outcome.
Checklists
1. We shall provide the client with a checklist on request or ask all clients to leave a list of priorities for the cleaner. This means that the cleaner can tick off top to bottom what they can do within the allotted time.
Refunds
1. No refund claims will be given once the cleaning service has been completed. If for any reason, the Client is dissatisfied with any aspect, they must notify the Company within 24 hours, and this will be rectified.
2. Refund will be issued only if the Client has canceled a cleaning visit within the allowed time (24 hours) before the start of the cleaning session and the Company has already received a payment.
3. Refund will be issued if a Cleaner does not attend a cleaning visit, payment for which has already been received by the Company.
Cancellation
1. The Client agrees to pay the total price of the cleaning visit if: a) The Client cancels or changes the date/time less than 24 hours before the scheduled appointment; b) The Client fails to provide access to the service premises thus preventing the Company from carrying out the booked work; c) There is a problem with the Client’s keys and the Cleaner cannot let themselves in. If keys are provided, they must open all locks without special effort or skills.
2. If the Client needs to change a cleaning day or time, the Company will do its best to accommodate them. A minimum of 24 hours notice is required.
Please note that the Company cannot guarantee that the same operative will be available on a new day and at the time the Client requires. Any changes in the cleaning schedule are subject to availability.
3. The Company’s cleaning operatives work on any day of the week, including Bank Holidays. Suppose the Client’s cleaning visit is due on a Bank Holiday and she/he hasn’t called or emailed the Company to cancel the visit 24 hours before the start of the cleaning session. In that case, the Client agrees to and understands that the regular amount due for that cleaning visit will be charged regardless of whether the cleaning operative has cleaned the Client’s property.
Termination
1. The Client may terminate this contract by giving 30 days prior notice in writing once the initial contracted term (12 months) has ended.
2. If The Client wishes to terminate the contract within the initial contracted term (12 months), The Client must pay the outstanding balance for the remainder of the agreement.
3. The Client agrees to pay a cancellation fee equivalent to 30 days of service if 1) No notice is given; 2) The Client provides termination of notice less than 30 days
4. Before termination of the Contract, the Client is obliged to provide details of any incoming contractor for compliance with the Transfer of Undertaking (Protection of Employment)
Claims
1. The Company’s public liability insurance will cover damages caused by a cleaning operative working on behalf of the Company up to $1,000,000.00. In order to keep our prices competitive, all claims are subject to an excess of $100.00 payable by the client.
2. The Client agrees that due to the service’s nature, the Company only guarantees to correct any problems reported within 24 hours. If a problem occurs on a Saturday, it must be reported by Monday 12:00 in order to be accepted as a valid claim. Failure to do so will entitle the Client to nothing. The Company may require entry to the location of the claim within 24 hours to correct the problem. Any refunds or adjustments must be requested from the Company directly and subject to approval by the Company.
3. The Client waives his right to stop payment on his cheque unless the Company fails to make good on the guarantee shown in part 15.
4. While the Cleaners try not to break items, accidents happen. Identical replacement is always attempted but has yet to be guaranteed. For this reason, the Company requests that all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and /or not cleaned by the cleaning operatives.
5. In case of damage, The Company will repair the item at its cost. If the item cannot be repaired, the Company will rectify the problem by crediting the customer with the actual cash value toward a like replacement from a Company’s source upon payment of cleaning services rendered.
6. The Company shall not be responsible for damage due to faulty and/or improper installation of any item. All surfaces (i.e., marble, granite, etc.) are assumed sealed and ready to clean without causing harm.
7. Any attempt to commit insurance fraud or any use of false information to achieve any fraud will be fully prosecuted by the law together with the Company and the Insurance Provider(s). Monetary compensation, as well as legal fees, may incur.
8. Key replacement/locksmith fees are paid only if our operatives lose keys. There is a $30 per location liability limit.
Complaints
1. All complaints are taken seriously. If you are unhappy with any aspect of our service, please call us as soon as possible and give us a chance to rectify it. Your custom is important to us, and we want you to be happy.
2. If the Client is dissatisfied with a currently occurring service, The Company asks that The Client notifies us as soon as they notice anything that might be to their dislike by calling +1 (614) 962 1279. Please do not wait until the service ends.
Liability
1. The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs, or compensation (whether direct, indirect, or consequential) which may be suffered or incurred by the Client arising from or in any way connected with a late arrival of Company operatives at the service address. The Company endeavors to be right on time on any visit but sometimes, due to transport-related and other problems beyond the Company’s control, the Company operative may arrive with a delay, or the cleaning visit may be re-scheduled.
2. The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs, or compensation (whether direct, indirect, or consequential) which may be suffered or incurred by the Client arising from or in any way connected with – 1. A cleaning job is incomplete due to the lack of hot water or electricity 2. Third-party entering or present at the Client’s premises during the cleaning process; 11.3. Any existing damage to the Clients property in the form of old stains/burns/spillages etc., which cannot be cleaned/eradicated by the cleaning operative. Any damages worth $100.00 or less
Supplementary Terms
1. If the Client requests keys to be collected by the Company’s operatives from a third party’s address, a $5.00 charge will apply. The charge will cover only the pickup of keys. If said keys need to be returned to the third party’s address or any other address, additional charge of $5.00 will apply.
2. The Company reserves the right to re-evaluate rates at any time should the Client’s initial list of tasks change.
3. The Company reserves the right to amend the initial quotation should the Client’s original requirements change.
12.4. If any estimates of how long it will take the cleaning operatives to complete the job are being provided, those are only estimates based on the average time it takes to clean a home or an office of similar size to the Client’s. It isn’t easy to calculate precisely how long such tasks may take and that a degree of flexibility may be required. Please note that one-off cleans may take longer to complete due to longer intervals between cleaning sessions and the number and type of cleaning tasks required compared to the regular maintenance cleaning of the same property.
5. The Client understands that the price he has been quoted may vary according to the condition of the property and room sizes etc.
6. The Company shall endeavor to arrange a replacement cleaner if your regular cleanser cannot attend a scheduled visit and will inform the Client before the visit.
7. Post Construction Cleaning (Builders Cleaning), Event Cleaning, or badly neglected homes may take up to three times longer than a well-maintained home requiring general cleaning. Therefore the Company advises the Client to ask for our specialist cleaning services: Builders Cleaning or Event Cleaning.
8. The cleaning operatives are not allowed to hand wash any items of clothing belonging to the Client. The Company advises that our operatives can only use a washing machine for such tasks.
9. All fragile and highly breakable items must be secured or removed.
10. The Company reserves the right to make reasonable changes to the Terms and Conditions in agreement with the other party.
Our Guarantee
The Company has built it’s business and reputation by providing its clients with the best possible cleaning service. Still, the Company realizes that because its operatives are human beings, they sometimes make mistakes. For this reason, the Company offers a Guarantee. If the Client is not satisfied with any areas that have been cleaned, the Company’s operative will come back to the Client’s premises and re-clean those areas free of charge.
Please note that this guarantee will not apply if the condition of the premises has deteriorated since the original cleaning was undertaken.
Gryphon Coquette Services always pays attention to minute details when cleaning homes since we know how little pleasures leave the most significant impressions.